About Us European Souvenirs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customercare@europeansouvenirs.com

Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Ordered items are shipped as soon as possible. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling You will be automatically charged for handling and shipping to your home according to the value of your order.

Delivery Schedule We deliver your order right away. We will normally send your order to you within 7 business days . International orders are generally received in under 17 days.

Back Orders If your item is not in stock, we will substitute a similar item of greater value at no extra cost. If it doesn't suit you send it back for a refund.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site and are never shared.

Guarantee We guarantee your satisfaction. If you have any concerns contact us at customercare@europeansouvenirs.com

Reaching Us Remember you can e-mail us at customercare@europeansouvenirs.com or phone on +44 (0) 20 7738 9444 (Please note there are new London area codes) or fax us on +44(0) 20 7207 8989 or write to us at European Souvenirs, 13 Vardens Road, Battersea, London SW11 1RQ United Kingdom.

Privacy Policy European Souvenirs does not disclose buyers information to anyone.